Had a canopy built through Dunn and Watson, from the second I stepped into their showroom the fellas were educated with every question I had to throw at them. Mathew was a massive help, answering every queries I had during construction/completion And the final product come up exactly what I wanted
Good customer service. Ordered items required for our customer's new coffee trailer we are building. Goods received in a timely matter considering the COVID-19 freight issues and our location. Pricing is good and easy to use the on-line ordering system. Thanks team
ok well the fabrication side of things is a1 5star my draws were made to the exact dimensions I requested but the people taking the orders not once but twice didn't read the email correctly so I had to call and explain my email they still didn't get it and quoted me wrong I rang again and got a different person and they finally understood what I was after I received the goods in a good time frame as I'm on the west coast and it cost a bloody packet and the forgot to put in some sundry items I had also ordered which meant another phone call and I asked them in my initial order to make the little slide on tables to suit the draws which they don't now I have to think of a way to make them fit all in all its fine if you want to get stuff that you don't need to make alterations to but if you do its probably best you go in and see them and make sure you're on the same page if you're in the west though you're out of luck. cheers
Great service and these guys actually know what they are talking about. No question is too hard, great range of stock and will get it in for you if they don't have it. Online, Ebay, Amazon, website, or at the warehouse many options to get what you are after. Highly recommended 5 stars.
Thank you for your fast and efficient service I received the Drop Slide on Thursday (didn’t expect to see it until the next week) and fitted it same night, headed of camping next day, love the Drop Down Fridge Slide, Thanks Pete.
Ordered the mini slide out tray on Monday, delivered to country Qld, and installed it on Friday...woohoo! Perfect size to hold the battery box in our camper. Slide works well especially with all the weight of the battery and box, very happy with this purchase!
I have purchased a number of items over a number of months and the CUSTOMER SERVICE is outstanding both via the Web and on the phone. Recently there was an error with an order so Ash from the sales team called and worked a solution.5 stars for quality of products 5 stars for ship and packing5 stars for phone service5 stars for the phone sales team Ash and Adrian are willing to listen willing to help and an asset to the company.
Amazing customer service! I placed a last minute order before my trip to Fraser Island and the team went above and beyond to ensure delivery before my depature date! Very, very impressed. Thank you again to the team for a great experience.
These Guys are awesome. Was Getting the run around from the delivery service by saying the delivery had been completed, but not two of two .Only one of two. But any how, by chance flicked an Email to Dunn and Watson and they have resent the missing part without an second thought and will follow up with the transport company, Awesome Service . Thanks Guys.
Terrible customer service. Ordered a custom drawer took twice the time told and at no point could I get anyone to return any call and emails were 1-2 days turn around time and not one person had any idea why was going on. Product still wrong in the end. Paid top dollar for a poor product and service.
Dunn and Watson Pty Ltd Online ordering system was very simple and easy to use which made our ordering experience excellent. There was no confusion from start to finish. We were able to find exactly what we required, quantities were in stock and prices were easily visible. Our order was received and delivered in full and I would highly recommend this company. I would also like to mention Dunn and Watson online system is one of the best experiences I've had. I need to be able to place orders fast and within a timely manner to avoid any delays on product, if only all online systems were this easy to use for customers/clients. Very satisfied customer.
Finally got my 1700mm cargo slide (new version took 2 months to deliver) after being told the one I ordered is discontinued after I paid for it but they let me have it at same cost and am generally happy with it. Quality materials used but looks like it was hastily constructed with tie down channels not running straight and parallel with tray and steel handle twisted at one end? Apart from that it works as intended. Service could be better with lack of correspondence and photos I requested on the new one never received
Excellent service from the team at D&W and a great range of fairly niche products. Online ordering was simple and quick which is a pleasant change for semi-industrial products. Postage on my fairly hefty package was reasonable and the product must have been shipped within seconds of me placing the order as it was on my doorstep, interstate, in less than 2 days.
well made, robust generator/fridge slide. minor problem with the front mounting holes being covered by the slide and not accessible but easily fixed. website easy to use. fast efficient delivery. pleasure to deal with
Recently purchased a canopy and have already considered getting rid of it, Before I picked it up I saw it on their facebook page and noticed that there had been a mistake on the build, I did ask for photos via email but never received them, must have called a dozen times to try and rectify the issue before pick up, once I picked it up there was no solution to the problem just an excuses as to why it couldn't be fixed, now facing new dramas with it as the floor isn't even flat it has already started to flex making it more than difficult to fit out the inside. On top of that the sales representative doesn't know how to pick up a phone and doesn't present himself well at all. Will never go back and will never recommend.
Outstanding service from Dunn and Watson! Very fast and helpful correspondence through email and insanely fast getting an order out and shipped to Europe! Very impressed with the experience and will be recommending them! 👍🏼👍🏼
Ace service, ace products. The lads built me up a custom draw for the Patrol to still allow me use of the child tie down point. This was accompanied by a slide and tilt fridge slide and fridge cage. Has copped a beating and hasn't missed a beat.